{"id":31,"date":"2025-07-03T16:12:27","date_gmt":"2025-07-03T16:12:27","guid":{"rendered":"https:\/\/themexriver.com\/wp\/reliable\/?page_id=31"},"modified":"2025-11-18T19:41:35","modified_gmt":"2025-11-18T19:41:35","slug":"faqs","status":"publish","type":"page","link":"https:\/\/mudigital.com.br\/ingles\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31\" class=\"elementor elementor-31\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5b6c08 e-flex e-con-boxed e-con e-parent\" data-id=\"c5b6c08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7edbb31 elementor-widget elementor-widget-tx_heading elh-el tx_heading\" data-id=\"7edbb31\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;design_style&quot;:&quot;style_1&quot;}\" data-widget_type=\"tx_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tx-heading-section ra-sec-title1 headline-1 text-center\">\r\n        <div class=\"subtitle text-uppercase tx-subTitle\">\r\n                <span>\r\n            <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/ingles\/wp-content\/uploads\/2025\/11\/icon-5-png.png\" alt=\"icon 5 png\">\r\n        <\/span>\r\n                So why choose us?    <\/div>\r\n    <h2 class=\"tx-title sec_title  ra-sec-title ra-sec-anim2\">Frequently Asked Questions<\/h2>    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-675097c e-flex e-con-boxed e-con e-parent\" data-id=\"675097c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d628729 elementor-widget elementor-widget-tx_faq elh-el tx_faq\" data-id=\"d628729\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;design_style&quot;:&quot;style_1&quot;}\" data-widget_type=\"tx_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ra-faq2-content\">\r\n    <div class=\"accordion\" id=\"accordionExample_792\">\r\n                <div class=\"accordion-item wow fadeInUp faq_active\" data-wow-delay=&quot;300ms&quot; data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-792-1\">\r\n                <button class=\"accordion-button \"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-792-1\"\r\n                aria-expanded=\"true\"\r\n                aria-controls=\"collapse-792-1\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/ingles\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>Is there a limit to the number of contacts per list or message?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-792-1\"\r\n            class=\"accordion-collapse collapse show\"\r\n            aria-labelledby=\"heading-792-1\"\r\n            data-bs-parent=\"#accordionExample_792\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>No. We will send the message to all contacts on the list you selected, regardless of whether there are dozens, hundreds, or thousands of numbers. The limit will be the amount of balance you have in your account.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \" data-wow-delay=&quot;400ms&quot; data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-792-2\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-792-2\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-792-2\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/ingles\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>Is there a limit to the number of campaigns that can be created per day?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-792-2\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-792-2\"\r\n            data-bs-parent=\"#accordionExample_792\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>You can create as many campaigns as you want! The only thing that can limit you is your credits, so it's important to check your balance and the number of contacts on your chosen list before creating the campaign.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \" data-wow-delay=&quot;500ms&quot; data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-792-3\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-792-3\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-792-3\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/ingles\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>How long will it take for the campaign to reach my client's mobile phone?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-792-3\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-792-3\"\r\n            data-bs-parent=\"#accordionExample_792\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>Once you create the campaign in the system, we ask for up to 24 hours to fully launch it and issue a final report. During this period, we filter the list, remove inactive numbers, refund credits, set up the campaign, and send it out.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \" data-wow-delay=&quot;300ms&quot; data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-792-4\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-792-4\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-792-4\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/ingles\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>What if the list contains numbers that are not ACTIVE, how will I know?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-792-4\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-792-4\"\r\n            data-bs-parent=\"#accordionExample_792\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>Before launching the campaign, we filter the database and separate active users from inactive ones. When we send out the messages, we only charge for active users, meaning only those who have a presence on the apps.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \"  data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-792-5\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-792-5\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-792-5\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/ingles\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>What information is included in the post-discharge report?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-792-5\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-792-5\"\r\n            data-bs-parent=\"#accordionExample_792\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>Read and unread messages, active and inactive numbers, debited and refunded credits, and many other pieces of information that depend on your needs and the filters you apply on the platform.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \"  data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-792-6\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-792-6\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-792-6\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/ingles\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>Will I have access to all charges on the platform?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-792-6\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-792-6\"\r\n            data-bs-parent=\"#accordionExample_792\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>Yes, we offer a statement option so you can track every incoming and outgoing credit transaction.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \"  data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-792-7\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-792-7\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-792-7\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/ingles\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>How is the payment processed?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-792-7\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-792-7\"\r\n            data-bs-parent=\"#accordionExample_792\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>For campaigns that only have text and personalization (photo and profile name), we charge 1 credit per valid contact.\nFor campaigns that have text, personalization, and media, we charge 2 credits per contact.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \"  data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-792-8\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-792-8\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-792-8\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/ingles\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>If I want to cancel a campaign, what do I do?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-792-8\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-792-8\"\r\n            data-bs-parent=\"#accordionExample_792\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>You can contact your account manager or use the platform's chat support. Simply specify the campaign and wait for confirmation.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \"  data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-792-9\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-792-9\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-792-9\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/ingles\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>I have over a thousand clients, but I want each one to receive their order with their own name. Is that possible?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-792-9\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-792-9\"\r\n            data-bs-parent=\"#accordionExample_792\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>Yes! We send personalized messages to each of your clients, whether it's their name, link, time, coupon, or any other variable you prefer. You just need to upload the list with the indicated variables for our system to read.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \"  data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-792-10\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-792-10\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-792-10\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/ingles\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>Can I schedule a campaign to launch on a different date?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-792-10\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-792-10\"\r\n            data-bs-parent=\"#accordionExample_792\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>Yes, you can schedule campaigns for any date of the year, and if you need to change or cancel them, you can do so in just a few clicks.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \"  data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-792-11\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-792-11\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-792-11\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/ingles\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>I have no one to shoot at. What now?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-792-11\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-792-11\"\r\n            data-bs-parent=\"#accordionExample_792\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>You just need to tell us the ideal location and audience for your product, and we'll deliver an up-to-date and fully segmented mailing list to help you succeed in your campaign.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \"  data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-792-12\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-792-12\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-792-12\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/ingles\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>I don't want number \"x\" to receive the campaign, what should I do?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-792-12\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-792-12\"\r\n            data-bs-parent=\"#accordionExample_792\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>You can blacklist it on the platform without needing to delete the list or upload an updated one.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n            <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>So why choose us? Frequently Asked Questions Is there a limit to the number of contacts per list or message? No. We will send the message to all contacts on the list you selected, regardless of whether there are dozens, hundreds, or thousands of numbers. The limit will be the amount of balance you have [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-31","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/mudigital.com.br\/ingles\/wp-json\/wp\/v2\/pages\/31","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mudigital.com.br\/ingles\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mudigital.com.br\/ingles\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mudigital.com.br\/ingles\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mudigital.com.br\/ingles\/wp-json\/wp\/v2\/comments?post=31"}],"version-history":[{"count":15,"href":"https:\/\/mudigital.com.br\/ingles\/wp-json\/wp\/v2\/pages\/31\/revisions"}],"predecessor-version":[{"id":2834,"href":"https:\/\/mudigital.com.br\/ingles\/wp-json\/wp\/v2\/pages\/31\/revisions\/2834"}],"wp:attachment":[{"href":"https:\/\/mudigital.com.br\/ingles\/wp-json\/wp\/v2\/media?parent=31"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}