INSTÂNCIAS DE VOZ PARA WHATSAPP
The Impact of Intelligent Virtual Assistants
In today’s scenario, efficient communication between businesses and customers is more crucial than ever. With the growing popularity of WhatsApp in Brazil, it has become the preferred platform for many businesses to interact with their customers. However, this change has brought new challenges, especially when it comes to voice communication.
Integrating WhatsApp into business systems such as PR, CRM, ERP, and e-commerce still faces significant barriers. Thousands of businesses and digital marketing operations are looking for effective solutions to overcome these obstacles. Today, we discuss an innovative solution: how to combine WhatsApp voice calls through your customer service system, as if they were using a conventional mobile phone.
Overcoming Barriers with Modern Technology
Integrating WhatsApp voice calls into your customer service system may seem like a complex task, but there are solutions that make the process simple and effective. Using a VOIP (Voice over Internet Protocol) protocol, businesses can make and receive voice calls directly through WhatsApp. This is possible thanks to tools like Chatwoot, which connects your WhatsApp accounts directly to your customer’s inbox.
Benefits of WhatsApp Voice Call Integration
1. Ease of Use: The platform is intuitive, allowing your teams to make calls simply, as if they were using a regular cell phone.
2. Flexibility and Customization: The tool is highly customizable, adapting perfectly to the specific needs of your business.
3. Customer Service Efficiency: With integrated voice calling, your teams can collaborate more effectively, delivering an improved customer service experience.
4. Simplified Connectivity: You can easily connect your WhatsApp accounts through Chatwoot, allowing for a hassle-free transition between platforms.
Transforming the Customer Experience
With the seamless and integrated communication provided by this solution, you not only streamline your customer service process, but also significantly improve the customer experience. Voice calls on WhatsApp offer a modern and efficient way to interact, eliminating the need for multiple and complex communication platforms.
How to Implement?
Implementing a voice calling solution on WhatsApp is simpler than you might think. With Chatwoot, your team can quickly connect and start enjoying all the benefits of this innovation. Both making and receiving calls are made easier, and you can have all call audio recorded for your security and compliance, ensuring that your operations continue dynamically and without interruptions.
Conclusion
As businesses look for ways to improve their communications, integrating voice calling into WhatsApp is an essential step. Not only does it break down barriers, but it also offers a modern and efficient way to serve customers. If you’re interested in learning more about how to implement this solution and transform your customer experience, don’t hesitate to contact us. We’re here to help you navigate this new world of digital communication.
Automation for whatsapp
Advantages of relying on MuDigital
Custom platform
Immediate Fire
Scheduled Shot
Contact Import
Custom Fields
Imagens e Documentos
Shipping Report
Spending Report
Discover our plans
Starter Pack
5,000 / 10,000 messages-
Access to our platform
-
Bulk message triggering
-
Shipping report
-
Expense report
Intermediate Package
20,000 / 30,000 messages-
Access to our platform
-
Bulk message triggering
-
Shipping report
-
Expense report
Advanced Package
50,000+ messages-
Access to our platform
-
Bulk message triggering
-
Shipping report
-
Expense report
Common questions
No. We will fire to all contacts in the list you selected, regardless of whether there are dozens, hundreds or thousands of numbers. Taking as a limit the amount of balance you have in your account.
You can create as many campaigns as you want! The only thing that can limit you is your credits, which is why it is important to analyze, before creating the campaign, your balance and the number of contacts you have in the list you chose.
Once the campaign is created by you in the system, we ask for a period of up to 24 hours to launch it completely and issue a final report. During this period we filter the list, remove inactive numbers, reverse the credits, set up the campaign and launch the campaign.
And if there are numbers in the list that are not ACTIVE, how will I know?
Read and unread messages, active and inactive numbers, debited and reversed credits, and much other information that depends on what you need and the filter you will do on the platform.
Yes, we provide the statement option so you can track each incoming and outgoing credit
(profile photo and name), we charge 1 credit per valid contact.
In campaigns that have text, personalization and media, we charge 2 credits per contact.
You can contact your account manager or call support via the platform’s chat. Just enter the campaign and wait for confirmation.
Yes! We send personalized messages to each of your customers, be it the name, link, time, coupon or other variable you prefer. You just need to upload the list with the variable indications for our system to read.
Yes, you can schedule campaigns for any date of the year and if you need to change and cancel them, you can also do this in just a few clicks.
You just need to tell us the ideal location and audience for your product and we will deliver you an updated and completely segmented mailing so you can be successful in your campaign.
You can blacklist it on the platform, without the need to delete the list or upload an updated one.