{"id":31,"date":"2025-07-03T16:12:27","date_gmt":"2025-07-03T16:12:27","guid":{"rendered":"https:\/\/themexriver.com\/wp\/reliable\/?page_id=31"},"modified":"2025-12-04T18:52:48","modified_gmt":"2025-12-04T18:52:48","slug":"faqs","status":"publish","type":"page","link":"https:\/\/mudigital.com.br\/espanhol\/faqs\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31\" class=\"elementor elementor-31\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5b6c08 e-flex e-con-boxed e-con e-parent\" data-id=\"c5b6c08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7edbb31 elementor-widget elementor-widget-tx_heading elh-el tx_heading\" data-id=\"7edbb31\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;design_style&quot;:&quot;style_1&quot;}\" data-widget_type=\"tx_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tx-heading-section ra-sec-title1 headline-1 text-center\">\r\n        <div class=\"subtitle text-uppercase tx-subTitle\">\r\n                <span>\r\n            <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/espanhol\/wp-content\/uploads\/2025\/12\/icon-x.png\" alt=\"icon x\">\r\n        <\/span>\r\n                Entonces, \u00bfpor qu\u00e9 elegirnos?    <\/div>\r\n    <h2 class=\"tx-title sec_title  ra-sec-title ra-sec-anim2\">Preguntas frecuentes<\/h2>    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-675097c e-flex e-con-boxed e-con e-parent\" data-id=\"675097c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d628729 elementor-widget elementor-widget-tx_faq elh-el tx_faq\" data-id=\"d628729\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;design_style&quot;:&quot;style_1&quot;}\" data-widget_type=\"tx_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ra-faq2-content\">\r\n    <div class=\"accordion\" id=\"accordionExample_692\">\r\n                <div class=\"accordion-item wow fadeInUp faq_active\" data-wow-delay=&quot;300ms&quot; data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-692-1\">\r\n                <button class=\"accordion-button \"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-692-1\"\r\n                aria-expanded=\"true\"\r\n                aria-controls=\"collapse-692-1\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/espanhol\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>\u00bfHay un l\u00edmite de contactos por lista o env\u00edo?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-692-1\"\r\n            class=\"accordion-collapse collapse show\"\r\n            aria-labelledby=\"heading-692-1\"\r\n            data-bs-parent=\"#accordionExample_692\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>No. Enviaremos mensajes a todos los contactos de la lista que haya seleccionado, independientemente de si son decenas, cientos o miles de n\u00fameros. El l\u00edmite lo marca el saldo que tenga en su cuenta.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \" data-wow-delay=&quot;400ms&quot; data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-692-2\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-692-2\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-692-2\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/espanhol\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>\u00bfHay un l\u00edmite en la creaci\u00f3n de campa\u00f1as por d\u00eda?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-692-2\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-692-2\"\r\n            data-bs-parent=\"#accordionExample_692\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>\u00a1Puedes crear tantas campa\u00f1as como quieras! Lo \u00fanico que puede limitarte son tus cr\u00e9ditos, por lo que es importante analizar, antes de crear la campa\u00f1a, tu saldo y la cantidad de contactos que tienes en la lista que has elegido.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \" data-wow-delay=&quot;500ms&quot; data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-692-3\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-692-3\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-692-3\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/espanhol\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>\u00bfCu\u00e1nto tiempo tardar\u00e1 la campa\u00f1a en llegar al m\u00f3vil de mi cliente?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-692-3\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-692-3\"\r\n            data-bs-parent=\"#accordionExample_692\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>Una vez que usted haya creado la campa\u00f1a en el sistema, le pedimos un plazo de hasta 24 horas para lanzarla por completo y emitir un informe final. Durante este periodo, filtramos la lista, eliminamos los n\u00fameros inactivos, revertimos los cr\u00e9ditos, montamos la campa\u00f1a y la lanzamos.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \" data-wow-delay=&quot;300ms&quot; data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-692-4\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-692-4\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-692-4\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/espanhol\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>\u00bfY si en la lista hay n\u00fameros que no est\u00e1n ACTIVOS, c\u00f3mo lo sabr\u00e9?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-692-4\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-692-4\"\r\n            data-bs-parent=\"#accordionExample_692\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>Antes de lanzar la campa\u00f1a, filtramos la base y separamos los activos de los inactivos. Cuando realizamos los env\u00edos, solo cobramos por los activos, es decir, solo por aquellos que est\u00e1n presentes en las aplicaciones.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \"  data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-692-5\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-692-5\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-692-5\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/espanhol\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>\u00bfQu\u00e9 informaci\u00f3n figura en el informe posterior al disparo?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-692-5\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-692-5\"\r\n            data-bs-parent=\"#accordionExample_692\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>Mensajes le\u00eddos y no le\u00eddos, n\u00fameros activos e inactivos, cr\u00e9ditos debitados y reembolsados, y mucha otra informaci\u00f3n que depende de lo que necesites y del filtro que apliques en la plataforma.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \"  data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-692-6\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-692-6\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-692-6\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/espanhol\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>\u00bfTendr\u00e9 acceso a todos los cobros en la plataforma?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-692-6\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-692-6\"\r\n            data-bs-parent=\"#accordionExample_692\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>S\u00ed, ofrecemos la opci\u00f3n de extracto para que puedas realizar un seguimiento de cada entrada y salida de cr\u00e9ditos.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \"  data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-692-7\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-692-7\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-692-7\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/espanhol\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>\u00bfC\u00f3mo se realiza el cobro?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-692-7\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-692-7\"\r\n            data-bs-parent=\"#accordionExample_692\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>En campa\u00f1as que solo incluyen texto y personalizaci\u00f3n (foto y nombre de perfil), cobramos 1 cr\u00e9dito por contacto v\u00e1lido.\nEn campa\u00f1as que incluyen texto, personalizaci\u00f3n y medios, cobramos 2 cr\u00e9ditos por contacto.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \"  data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-692-8\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-692-8\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-692-8\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/espanhol\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>Si quiero cancelar una campa\u00f1a, \u00bfqu\u00e9 debo hacer?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-692-8\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-692-8\"\r\n            data-bs-parent=\"#accordionExample_692\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>Puede ponerse en contacto con su gestor de cuentas o llamar al servicio de asistencia en el chat de la plataforma. Solo tiene que indicar de qu\u00e9 campa\u00f1a se trata y esperar la confirmaci\u00f3n.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \"  data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-692-9\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-692-9\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-692-9\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/espanhol\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>Tengo m\u00e1s de mil clientes, pero quiero que cada uno reciba su pedido con su nombre, \u00bfes posible?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-692-9\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-692-9\"\r\n            data-bs-parent=\"#accordionExample_692\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>\u00a1S\u00ed! Enviamos mensajes personalizados a cada uno de tus clientes, ya sea con el nombre, el enlace, el horario, el cup\u00f3n u otra variable que prefieras. Solo tienes que subir la lista con las indicaciones de las variables para que nuestro sistema las lea. <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \"  data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-692-10\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-692-10\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-692-10\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/espanhol\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>\u00bfPuedo programar una campa\u00f1a para que se active en otra fecha?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-692-10\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-692-10\"\r\n            data-bs-parent=\"#accordionExample_692\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>S\u00ed, puedes programar las campa\u00f1as para cualquier fecha del a\u00f1o y, si necesitas modificarlas o cancelarlas, tambi\u00e9n podr\u00e1s hacerlo con solo unos clics.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \"  data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-692-11\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-692-11\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-692-11\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/espanhol\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>No tengo a qui\u00e9n disparar. \u00bfY ahora qu\u00e9?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-692-11\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-692-11\"\r\n            data-bs-parent=\"#accordionExample_692\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>Solo tiene que indicarnos la ubicaci\u00f3n y el p\u00fablico ideal para su producto y le proporcionaremos una lista de correo actualizada y completamente segmentada para que su campa\u00f1a sea un \u00e9xito.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n                <div class=\"accordion-item wow fadeInUp \"  data-wow-duration=\"1000ms\">\r\n            <h2 class=\"accordion-header\" id=\"heading-692-12\">\r\n                <button class=\"accordion-button collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#collapse-692-12\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"collapse-692-12\">\r\n                                        <span>\r\n                        <img decoding=\"async\" src=\"https:\/\/mudigital.com.br\/espanhol\/wp-content\/uploads\/2025\/07\/fq.webp\" alt=\"fq\">\r\n                    <\/span>\r\n                    \r\n                                        <p>No quiero que el n\u00famero \u00abx\u00bb reciba la campa\u00f1a, \u00bfqu\u00e9 debo hacer?<\/p>\r\n                                    <\/button>\r\n            <\/h2>\r\n            <div id=\"collapse-692-12\"\r\n            class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading-692-12\"\r\n            data-bs-parent=\"#accordionExample_692\">\r\n                <div class=\"accordion-body \">\r\n                    <div class=\"bi-faq-text pera-content\">\r\n                        <p>Puedes incluirlo en la lista negra de la plataforma, sin necesidad de eliminar la lista ni subir una actualizada.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n            <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Entonces, \u00bfpor qu\u00e9 elegirnos? Preguntas frecuentes \u00bfHay un l\u00edmite de contactos por lista o env\u00edo? No. Enviaremos mensajes a todos los contactos de la lista que haya seleccionado, independientemente de si son decenas, cientos o miles de n\u00fameros. El l\u00edmite lo marca el saldo que tenga en su cuenta. \u00bfHay un l\u00edmite en la creaci\u00f3n [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-31","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/mudigital.com.br\/espanhol\/wp-json\/wp\/v2\/pages\/31","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mudigital.com.br\/espanhol\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mudigital.com.br\/espanhol\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mudigital.com.br\/espanhol\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mudigital.com.br\/espanhol\/wp-json\/wp\/v2\/comments?post=31"}],"version-history":[{"count":13,"href":"https:\/\/mudigital.com.br\/espanhol\/wp-json\/wp\/v2\/pages\/31\/revisions"}],"predecessor-version":[{"id":2823,"href":"https:\/\/mudigital.com.br\/espanhol\/wp-json\/wp\/v2\/pages\/31\/revisions\/2823"}],"wp:attachment":[{"href":"https:\/\/mudigital.com.br\/espanhol\/wp-json\/wp\/v2\/media?parent=31"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}